The RICS Podcast
Welcome to the Royal Institution of Chartered Surveyors Podcast, an exclusive podcast series bringing together expert guests to discuss the most pertinent, industry-shaping topics from the world of Chartered Surveying. Every Monday you can expect a vibrant panel discussion covering topics such as new rules of conduct, the future of quantity surveying and the RICS global standard to name a few. Tune in to stay on top of the latest industry trends and changes whilst topping up your skills. Learn more and become a member at: https://www.rics.org/uk/
The RICS Podcast
RICS: The Entrepreneur Files 3/5 - Handling Difficult Customers & Complaints with Seki Ajenifuja & Sarah Watson #24
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The Royal Institution of Chartered Surveyors
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Episode 24
When conflict arises in a client relationship, it’s key that they’re resolved diligently, which is where the process of Alternative Dispute Resolution holds the power to defuse issues without the need for court proceedings.
Joining us to explain what ADR is, expand on the process and share the most common types of ADR case, are Seki Ajenifuja of CEDR and Sarah Watson from The Property Ombudsman.
If you’re looking for further advice on conflict resolution and ADR, we have developed content with the support of a working group of members to provide useful advice on managing client relationships and handling data. Find out more on the RICS website.
This episode of The RICS Podcast covers:
- What Alternative Dispute Resolution is, and how firms & customers can benefit from ADR over court proceedings
- How Seki & Sarah’s firms ensure they reach the right decision in a dispute
- Common types of ADR case, and pitfalls that surveying firms should seek to avoid
- Where to find, and how to use, RICS’ new Client Relationships & Handling Data advice